Terms of service

 

1. ABOUT OUR STORE

This website is operated by [Your Store Name].

We sell home décor, decorative items, fantasy collectibles, gothic and alternative lifestyle products, and other products displayed on our website.

Our store is operated for customers in the United Kingdom.

2. USING OUR WEBSITE

You agree to use our website only for lawful purposes.

You must not:

  • Use our website for fraudulent or unlawful activities.

  • Attempt to gain unauthorised access to our website or systems.

  • Copy, reproduce, or misuse our website content without permission.

  • Interfere with the security or normal operation of our website.

We reserve the right to restrict or terminate access where necessary to protect our website, business, or customers.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, prices, dimensions and other information on our website are accurate.

However, colours may appear slightly different depending on your device or screen settings.

Product availability may change without notice. If a product becomes unavailable after you place an order, we will contact you and provide an appropriate solution, which may include a refund.

4. PRICES

All prices displayed on our website are shown in British Pounds (GBP) unless otherwise stated.

We reserve the right to correct pricing errors or update product prices. However, if an incorrect price affects an order you have already placed, we will contact you before taking any further action where appropriate.

Any applicable delivery charges will be displayed during checkout before you complete your purchase.

5. ORDERS

When you place an order, you are making an offer to purchase the selected products.

After placing your order, you will normally receive an order confirmation by email. This confirms that we have received your order but does not necessarily mean that the order has been accepted.

We may refuse or cancel an order where:

  • The product is unavailable.

  • There is an obvious pricing or product information error.

  • We suspect fraudulent or unauthorised activity.

  • We are unable to fulfil the order for reasons beyond our reasonable control.

If we cancel an order after payment has been taken, we will provide a refund for the amount paid for the cancelled order.

6. PAYMENT

Payment must be completed using the payment methods available at checkout.

You confirm that the payment information you provide is accurate and that you are authorised to use the selected payment method.

Payments may be processed securely through third-party payment providers.

7. DELIVERY

We aim to process and dispatch orders as quickly as reasonably possible.

Estimated delivery times are provided on our website or during checkout. Delivery times may vary depending on the delivery service, destination, availability and circumstances outside our reasonable control.

For full information about delivery, please refer to our Shipping Policy.

Once your order has been dispatched, you may receive tracking information where tracking is available.

8. RETURNS AND REFUNDS

We want you to be satisfied with your purchase.

UK consumers have statutory rights relating to faulty, damaged, misdescribed or otherwise non-conforming goods. Nothing in these Terms of Service limits or removes rights that cannot legally be excluded.

For information about returning products and receiving refunds, please see our Return & Refund Policy.

9. FAULTY OR DAMAGED PRODUCTS

If your product arrives damaged, faulty or significantly different from its description, please contact us as soon as reasonably possible with your order details and, where appropriate, photographs of the issue.

We will assess the issue and provide an appropriate remedy in accordance with applicable UK consumer law.

10. INTELLECTUAL PROPERTY

All content on this website, including text, photographs, graphics, logos, designs, product descriptions and other materials, is owned by or licensed to [Your Store Name], unless otherwise stated.

You may not reproduce, copy, distribute, modify or commercially use our website content without our prior written permission.

11. THIRD-PARTY SERVICES

Our website may use third-party services, including payment processors, delivery providers, analytics services and other Shopify-related services.

These third parties may have their own terms and privacy policies. We are not responsible for services or websites operated independently by third parties.

12. WEBSITE AVAILABILITY

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted or free from errors.

We may temporarily suspend or modify the website for maintenance, updates, security or other operational reasons.

13. LIMITATION OF LIABILITY

Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms limits your statutory rights as a consumer or our responsibility for matters that cannot legally be excluded or limited.

Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

14. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delays or failure to perform our obligations where this results from circumstances beyond our reasonable control.

Examples may include natural disasters, severe weather, strikes, transport disruption, government actions, internet or communication failures, or other significant events outside our control.

Where such an event occurs, we will take reasonable steps to minimise its effect on your order.

15. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our business, website, products or legal requirements.

The latest version will always be published on this page, together with the date it was last updated.

Changes will not affect rights that you have already acquired under an existing order or contract unless permitted by law.

16. PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that your information may be processed as described in our Privacy Policy.

17. GOVERNING LAW

These Terms of Service are governed by the laws of England and Wales, except where mandatory UK consumer protection laws provide otherwise.

Nothing in these Terms affects any mandatory rights you may have under the laws applicable to you as a consumer.

18. CONTACT US

If you have any questions about these Terms of Service, an order or our products, please contact us:

Store Name: [Your Store Name]
Email: [Your Email Address]
Business Address: [Your UK Business Address]
Telephone: [Your Phone Number]

We aim to respond to customer enquiries as soon as reasonably possible.

By using our website or placing an order, you confirm that you have read and understood these Terms of Service.