Shipping policy
Thank you for shopping with us. We are committed to processing and delivering your orders safely, quickly, and reliably across the UK.
1. ORDER PROCESSING
Orders are normally processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or UK public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
2. UK DELIVERY
We currently offer delivery across the United Kingdom.
Standard UK Delivery:
Estimated delivery time: up to 3 business days after dispatch.
Delivery times are estimates and may vary depending on the delivery address, courier service, weather conditions, public holidays, or other circumstances outside our reasonable control.
3. SHIPPING COSTS
Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.
From time to time, we may offer free UK delivery on selected products, promotional orders, or qualifying order values.
4. TRACKING YOUR ORDER
Where tracking is available, your tracking details will be provided by email after your order has been dispatched.
Please allow some time for the tracking information to become active after dispatch.
5. DELIVERY DELAYS
Although we aim to deliver within the estimated timeframe, occasional delays may occur due to courier issues, severe weather, public holidays, incorrect delivery information, or other circumstances beyond our control.
If your order has not arrived within the expected delivery period, please contact us so we can investigate the issue with the delivery provider.
Nothing in this Shipping Policy affects your statutory rights under UK consumer law.
6. INCORRECT DELIVERY INFORMATION
Customers are responsible for providing accurate and complete delivery information at checkout.
If an order is returned to us because an incorrect or incomplete address was provided, please contact us. Additional delivery charges may apply where appropriate.
7. DAMAGED PACKAGES
If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the packaging and the product.
We will review the issue and work with you to find an appropriate resolution.
8. MISSING OR LOST ORDERS
If your order appears to be lost or has not arrived within the expected delivery timeframe, please contact our customer service team.
We will investigate the shipment with the relevant delivery provider and assist you with the next steps.
9. INTERNATIONAL ORDERS
Unless otherwise stated on the product or checkout page, our standard shipping service is intended for UK deliveries only.
For international orders, additional shipping charges, delivery times, taxes, customs duties, or import charges may apply. Where goods are sent to the UK from outside the UK, customs and tax requirements can apply.
10. CONTACT US
If you have any questions about your order or delivery, please contact us through our Contact Us page.
We are happy to assist with shipping, tracking, delivery delays, and other order-related questions.
Please note: This Shipping Policy does not limit or exclude any rights you may have under applicable UK consumer law.