Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

• Be unused and in its original condition.

• Be returned in its original packaging.

• Include all accessories, manuals, and free gifts (if applicable).

• Be accompanied by proof of purchase or your order number.

Non-Returnable Items

The following items cannot be returned:

• Items that have been used or damaged by the customer.

• Personalized or custom-made products.

• Gift cards.

• Clearance or final sale items.

• Hygiene products if opened or used.

Faulty or Damaged Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the item and packaging.

After inspection, we will offer one of the following:

• A replacement.

• A full refund.

• A partial refund (where appropriate).

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or bank.

Return Shipping

If the return is due to a change of mind, the customer is responsible for the return shipping costs.

If the item is faulty, damaged, or we sent the wrong product, we will cover the return shipping costs.

Exchanges

We replace items only if they are defective, damaged, or if the wrong item was delivered.

Order Cancellations

Orders may be cancelled before they have been dispatched.

Once an order has been shipped, it must follow our standard return procedure.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team through our Contact Us page or by email.

We aim to respond to all enquiries within 24–48 business hours.